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We need to look at privacy and dignity with the casualties in our care. It doesn't matter whether we are talking about a hospital environment, an ambulance environment, a nursing environment, a dental environment, people's privacy and personal information is exactly what it says, it's personal, it's private and it should not be bandied around. So we have got to be careful, we can not start asking personal private questions in an open environment. So when patients are in the corridor of hospitals or actually there's a group of people around your patient on the floor in a hotel, we can not start asking them too personal questions because it's not public knowledge, it shouldn't be public knowledge and they will probably be upset or shy away or even not answer you at all. And we need some of these questions to be answered for our diagnosis and for our ongoing treatment. So remember, if we need to put 12 Lead ECGs, if we need to examine chests, if we are even looking for stab wounds on bodies, we are gonna have to expose.

When we expose parts of the body, we check it front, back, top, bottom and then we recover it. The same goes for whatever part of the body we are looking at. We have to expose, we have to examine, but we also have to make sure that we look after the patient's dignity. So put the clothing back, cover them back up, look underneath the blanket, whatever way you can use to keep the person's dignity and privacy intact, makes the patient feel more comfortable and more confident in your care. Ask the questions carefully. If you don't get the right answer, don't worry about it, go back and ask it in a different way after a 30, 40-second break, because you may get a completely different answer. And also, private questions need to be asked in a private environment. So save those, keep those until there is nobody near or you are in a room on your own with the patient. Also, remember and respect ambulances will have a sign on the door that says, "Knock before entering." It's so as we can respect the person in the back of the vehicle that is being attended to. You don't wanna be doing a 12 Lead ECG on somebody's exposed chest and then all the neighbours looking through the side door. So close the vehicle up and respect what it says on the door. That's even as a crew, still tap the door and see if your crew mate's okay for you to come in, don't just fly the door open and jump in.

Curtains around hospital beds. Again, there will be a sign on the curtain saying make them aware before you step through the curtain, because, again, something medically may be going on that will embarrass the patient if you just come blundering through the curtains. So cough, tap the curtain, ask if you can come in, but make people aware that you are there. And also, stand back when people are doing hand-overs when people are filling in records, give them space, give them room to do it, where people aren't looking over their shoulder and aren't invading their space. The whole idea of this is to make the patient feel confident, comfortable and in control of their environment. And you will get a much more accurate, open and honest answer to the questions, which may be critically important to the ongoing treatment of that patient. Respect their dignity, respect them, and they will respect you.

Also in the world out there today, we have got an awful lot more technology. We have got mobile phones, we've got GDPR that looks after computer screens and data that's kept on patients. So again, the screen should be turned away. The public or anybody that's not concerned with the patient shouldn't be able to see the screen or be able to read the screen. Don't go taking photographs, don't take photographs on the scene, make sure that all patient records and any paperwork are stored securely inside an envelope, never left in the windscreen of a vehicle so the public can see it or somebody could photograph it.

The envelopes are provided to put paperwork in for a reason and it's to keep it private. And the paperwork and envelope should then be handed over to the receiving staff that require it, not left to blow down the street, not left with people's personal information on and always respect the data that you are taking is the person's private data. It is not to be bandied around, talked about, or left lying in the street. Make sure that all photographs, if you have taken a photograph, is deleted from the screen of your phone, because you cannot store anything of a personal nature due to the GDPR rules and regulations these days. You may have taken it for a totally legitimate reason, but if you accidentally send that to somebody, then you have got a whole world of pain coming your way because the investigation will be looking at why you had it, how you had it and how you lost control of it and passed it on to a third party. Keep it safe, do it properly, the problem doesn't occur.